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Calls

Bella4518
Level 1

Calls

I keep getting calls from mobile numbers saying there sky mobile saying I can upgrade to a newer phone yet the phone there saying to upgrade to I already have with them are these calls scam calls as they come from a mobile number 

7 REPLIES 7
caesarome
Level 16

Re: Calls

@Bella4518 

Fron what you have said they could be scam calls who want you to give them your account details so they can then order a phone from that you would be paying for so should you receive anymore such calls just hang up on them and do not give them any details they ask for,

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Bella4518
Level 1

Re: Calls

I always hang up I have the latest phone and when I have question them and said ok if you are sky tell me what phone I have already they can never answer so I hang up the phone then when I google it says sky can ring from mobile numbers which I didn't realize they did that 

caesarome
Level 16

Re: Calls

@Bella4518 

I wouldn't trust everything you read via Google.

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Bella4518
Level 1

Re: Calls

That's what I'm saying it says they can ring off mobile numbers to which I'm asking here if that is right 

caesarome
Level 16

Re: Calls

No, Sky doesn't ring from mobile numbers.

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Daniel0210
Level 16

Re: Calls

@Bella4518 

With any unexpected calls from 'Sky' if the caller asks for your telephone password to confirm you're the account holder (which a genuine Sky agent should) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it'll be a scam call.


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
PandJ2020
Level 16

Re: Calls

I'll stick my neck out and say any unsolicited incoming call from a mobile number pretending to be a company is a scam call.

 

I love them as I play along until they get fed up... 

I am just another Sky customer and my views are my own even if you don't like the answers