Callers cannot hear me! PR25

[HelenBsky]

Over the last 4 days I have been unable to use mobile phone service as my voice is not heard on the call. No area warning was visible on sky site and useless 'chat' service could not help me. I have bought a new iPhone as thought my phone had broken .... but problem remains. Just seen there is now an area issue being reported to be fixed by Saturday at 10 pm!!  Poor service - am I the only person affected???

[caesarome]

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@HelenBsky wrote:

 am I the only person affected???

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Probably not if there is a mast issue so you are waiting on whoever owns it to carry out these repairs.

[HelenBsky]

Sky.com service status for my postcode now shows "maintenance work"..."essential work on our Network". so essential that Sky did not have time to warn customers then ?

I had a whole weekend of chasing round trying to figure out why my phone calls were not working.  The only help sky could give me was sending links to technical checks on my phone !

Thoroughly disappointed in Sky mobile 

[Pete6479]

Second day with that issue; need to call urgently right now n employer . Any advice very welcome

[HelenBsky]

Hi, I was on the phone for 2 hours yesterday with Sky to raise a complaint. They offered me £10 credit ( unbelievable!). Eventually got an explanation. Sky use O2 services and they are not updated straight away when work done. O2 are upgrading a mast in the area for 'better service' but unfortunately Sky fail to let customers know

[PandJ2020]

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@Pete6479 wrote:

Second day with that issue; need to call urgently right now n employer . Any advice very welcome

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If it's a mast issue then either use WiFi calling (if possible) or move to a location with a working mast.

[HelenBsky]

Thanks for the advice. Yes that's what I'm doing now. But Sky chat last Sunday told me to check my own phone and inferred it was a phone problem. So many hours wasted...

[PandJ2020]

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@HelenBsky wrote:

O2 are upgrading a mast in the area for 'better service' but unfortunately Sky fail to let customers know

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All providers provide a service status page to check when you are having issues...  (Obviously too late in many cases)

The main networks do provide proactive notification if you register for them.  You can register up to 3 postcodes with O2.  (If O2 is down then Sky as a MVNO is likely to be impacted too)

There can be a time lag between issues occurring and being logged.

[Pete6479]

Is this issue in the Droitwich area?

[HelenBsky]

Good tip that I will use to in future. But as a Sky customer I didn't appreciate the link to O2. Perhaps the Sky chat person should have told me ??