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[Caks1470]

Hi I am looking for a phone number who I can talk to about getting my phone back on

[Daniel0210 · Accepted solution]

@Caks1470 

Is it restricted due to non payment? 

[Caks1470]

Yes but it's been a mixup I have one phone but they are charging me for 2 I need to talk to someone

[Daniel0210]

@Caks1470 
Services will not be reinstated until the arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

Restrictions are applied automatically and can’t be overridden by agents. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If your payment is 2+ weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[Caks1470]

I understand but they are charging me two separate bills for one phone I have paid the right one but not the wrong one and have cut me off it's there fault and I am disabled and I urgently need a doctor appointment but can only get one by calling the surgery at half eight every morning I just don't know what to do I can't afford 2 bills 

[caesarome]

@Caks1470 

Tell us more about this wrong one, is this one you used to have and have returned to Sky, if so when did you do this ?