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Discussion topic: Call being cut off and not able to call family member back

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This message was authored by: IzzyJ1

Message posted on ‎31 Mar 2025 10:24 AM

Call being cut off and not able to call family member back

On receiving a call, it's fine for about a minute or two then it cuts off! My daughter says that it goes silent her end and then cuts off!! I'm disabled and need to be able to call her instantly! 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎31 Mar 2025 10:26 AM

Re: Call being cut off and not able to call family member back

Posted by a Superuser, not a Sky employee. Find out more

@IzzyJ1 

Does any mast issues show here for you:


https://www.sky.com/help/servicestatus/your-services/mobile

 

If there isn't and you can make calls then call Sky on 150 (say nothing when asked anything by the bot) to report this to them as they might want to send you a replacement sim to try incase your one has developed a fault.

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