Brand new samsung flip 6 repair

[Jom40]

doesn't say anything like that on mine yet. hope this gets sorted before Xmas for both of us. its been 5 weeks for me so far!! 

[Joanne79]

Ok, so now they finally agreed to refund all the payment made since i have returned the phone, so i can order a different one ( i don't trust flip 6 design no more), so i left at that last night.

I checked my account this morning to see if anything has been done yet, and guess what, my mobile account show as " suspended"

i don't understand, seriously.

[Jom40]

hopefully that means they're processing the refund for you.  I'm still waiting to hear from them. if I haven't heard anything again today I'll be messaging them again!! 

[Joanne79]

LOL, they can't even manage their own services

1: i got told they would refund, and cancel the contract so i could order a different one.

2: Meanwhile, I received an email from Ingram confirming that the repair has been done and sending me backflip 6.

3: Sky backtracked on its proposition and gave me £50 compensation for the long wait and my complaint.

4: As for Ingram, for the past 2 days They have booked a DPD to return my phone, but still have not sent it.

Ingram Micro are utter joke.

[Angcam]

I have the same issue and the phone has been with Ingram and no updates.

[Jom40]

They just tried offering me £35!!! What a joke!! 

[Joanne79]

So, the Ingram email was sent on the 18th; today is the 20th, and DpD still hasn't received the package from them.

Third days.. still nothing.