Bought new sim instead of upgrading sim

[Cherifahannah]

I accidentally bought a new sim instead of upgrading the sim I've already got just wondering how I'd cancel the new sim as I've not received it yet and don't need it.

[caesarome · Accepted solution]

When the sim turns up if you do not activate it then it will be cancelled after 30 days so you will not be charged for it.

To upgrade your plan when do this there should be a "I do not need a sim" option that you need to select,

[Cherifahannah]

So does that mean I'd be able to still upgrade my sim now and just not activate the new one?

[caesarome]

I would have thought so, why not give it a go. If you don't see the no sim option then give Sky a call instead on the free 150 number and ask them to do this for you,

[63johnw]

Hi @Cherifahannah  what are you trying to do as you can just change your plan in your account, you don't need to upgrade anything. If you are trying to get one of the offers available they are for new sims with new numbers.