0

Discussion topic: Blacklisting/blocking stolen mobile

Reply
This message was authored by Ray59 This message was authored by: Ray59

Blacklisting/blocking stolen mobile

My mobile phone was stolen. I have reported it and my SIM has been deactivated. I have a SIM only contract with SKY.

 

However, I am informed by my insurer that SKY must block/blacklist my mobile so that it can't be used.

 

I have seen others have a problem with achieving this with SKY.

 

Can anyone provide experience or insight as to how to achieve this? So far, I have emailed SKY but have yet to receive a response. I currently can't ring as I have no phone.

Reply

All Replies

This message was authored by GD1 This message was authored by: GD1

Re: Blacklisting/blocking stolen mobile

Posted by a Superuser, not a Sky employee. Find out more

@Ray59  Emailing Sky won't get a response as they don't use email as general communications method.

 

You need to call  https://www.sky.com/help/articles/lost-or-stolen-sky-mobile

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Michelleheadley This message was authored by: Michelleheadley

Re: Blacklisting/blocking stolen mobile

Would like to temperary block one of my mobile 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Blacklisting/blocking stolen mobile

Posted by a Superuser, not a Sky employee. Find out more

@Michelleheadley 
You aren’t contacting Sky Customer Services by posting on here. This is primarily a customer to customer forum.

 

What do you mean by temporarily blocking a device? You haven't said why you want this. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Elizabeth+Cunning This message was authored by: Elizabeth+Cunning

Re: Blacklisting/blocking stolen mobile

Mobile stolen in while in hospital How do I block it?

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Blacklisting/blocking stolen mobile

Posted by a Superuser, not a Sky employee. Find out more

@Elizabeth+Cunning 

This link explains how to report a lost or stolen mobile to Sky

https://www.sky.com/help/articles/lost-or-stolen-sky-mobile

It's worth also reporting it on the Immobilise website 

https://www.immobilise.com

 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion