Blacklisting/blocking stolen mobile

[Ray59]

My mobile phone was stolen. I have reported it and my SIM has been deactivated. I have a SIM only contract with SKY.

However, I am informed by my insurer that SKY must block/blacklist my mobile so that it can't be used.

I have seen others have a problem with achieving this with SKY.

Can anyone provide experience or insight as to how to achieve this? So far, I have emailed SKY but have yet to receive a response. I currently can't ring as I have no phone.

[GD1]

@Ray59  Emailing Sky won't get a response as they don't use email as general communications method.

You need to call  https://www.sky.com/help/articles/lost-or-stolen-sky-mobile

[Michelleheadley]

Would like to temperary block one of my mobile 

[Daniel0210]

@Michelleheadley 
You aren’t contacting Sky Customer Services by posting on here. This is primarily a customer to customer forum.

What do you mean by temporarily blocking a device? You haven't said why you want this. 

[Elizabeth+Cunning]

Mobile stolen in while in hospital How do I block it?

[Daniel0210]

@Elizabeth+Cunning 

This link explains how to report a lost or stolen mobile to Sky

https://www.sky.com/help/articles/lost-or-stolen-sky-mobile

It's worth also reporting it on the Immobilise website 

https://www.immobilise.com