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Discussion topic: Bill
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This message was authored by: Js14q1
Message posted on 12 Jan 2026 11:32 PM
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Bill
Good evening,
I have swapped my old iPhone 14 for the iPhone 17, I sent my old phone ages ago and I am currently still being charged for both mobile phones.
please can you advise on this ?
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This message was authored by: Daniel0210
Posted by a Superuser, not a Sky employee.
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Message posted on 13 Jan 2026 03:46 AM
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Re: Bill
@Js14q1
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.
Phones returned as part of a swap are taking a number of weeks to be processed, checked for damage and the valuation confirmed.
▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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