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Discussion topic: Bill

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This message was authored by: Christy007

Message posted on ‎06 Sep 2025 09:29 AM

Bill

My bill was over 100pounds for mobile and I don't understand why
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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎06 Sep 2025 09:32 AM

Re: Bill

Posted by a Superuser, not a Sky employee. Find out more

@Christy007  Have you looked at the bill breakdown?  All charges will be listed there, as we are customers we can't see your bills.

 

You can access bills here https://www.sky.com/bill or through the MySky app

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




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This message was authored by: Daniel0210

Message posted on ‎06 Sep 2025 10:15 AM

Re: Bill

Posted by a Superuser, not a Sky employee. Find out more

@Christy007 

We obviously can't see your bills. Compare it to a previous one to see where it differs. It usually involves roaming charges, sending chargeable picture messages, calls to non-inclusive numbers or a discount ending.

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Christy007

Message posted on ‎06 Sep 2025 12:19 PM

Re: Bill

Yes and iv been charged double my normal amount. The bills for each sim etc don't add up to what iv been charged?!
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This message was authored by: Daniel0210

Message posted on ‎06 Sep 2025 12:22 PM

Re: Bill

Posted by a Superuser, not a Sky employee. Find out more
@Christy007 wrote:
Yes and iv been charged double my normal amount. 

@Christy007 

Have you checked the dates that the bill/s cover in case it's more than the standard month?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Christy007

Message posted on ‎06 Sep 2025 12:23 PM

Re: Bill

Yes it doesnt make sense.. it says amendment or something? But 

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This message was authored by: Daniel0210

Message posted on ‎06 Sep 2025 12:25 PM

Re: Bill

Posted by a Superuser, not a Sky employee. Find out more

@Christy007 

In that case give Sky a call and an agent can view your bill and go through it with you. Just dial 150 free on your Sky mobile. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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