Bill

[Jaystods]

I paid my bill a couple days before sky took the payment through direct debit so my bill has been paid twice and I'm trying to get my first payment refunded back to my bank account but the online robot is useless no help what so ever. Anyone know what I can do. I appreciate any help.

[Daniel0210]

@Jaystods 

If you have a continuous payment method set up you never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days. We would normally escalate this to the Messaging Team on here but unfortunately that process is not currently available. Either call, use Sky Assistant or perhaps use social media to initially make contact.

[caesarome]

@Jaystods 

As you have a direct debit setup going forward you do not need to make any manual payments. To get this refunded you will need to call Sky on 150 and when you do remain on the line for as long as you can and say nothing when asked any questions by the bot.