Bill unexpected

[Rhiannon39]

I have been told that there is additional damage to my old phone that i have swapped for this one - i have no idea what this damage is as no one has told me. i also wondered if i could push back the additional charges until later this year? 

[PandJ2020]

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@Rhiannon39 wrote:

I have been told that there is additional damage to my old phone that i have swapped for this one - i have no idea what this damage is as no one has told me.

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We can't tell you either.  Give Sky a call...

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i also wondered if i could push back the additional charges until later this year? 

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No.  Any shortfall is payable in full on the next bill.

[caesarome]

@Rhiannon39 

Have you asked Sky about this or ask them to provide pictures of this damage. Although this to late now this is why when returning a device it is always an idea to take photos from a number of angles to show what condition it is in.