Bill not what expected

[Ch131]

I'm just curious as to why my bill is £10 over the expected amount and if this could be broken down further I've noticed I have 2 charges for one of my sims and I'm a bit confused 

[PandJ2020]

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@Ch131 wrote:

I'm just curious as to why my bill is £10 over the expected amount and if this could be broken down further I've noticed I have 2 charges for one of my sims and I'm a bit confused 

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We can't see your bills.

However, I suspect the 2 charges are for different date ranges, i.e. longer than 1 month.  (An element of in arrears and the month in advance)

What do future bills show?

[Ch131]

i don't have any arrears as I only got the phone this month as a brand new contract

[Ch131]

Also my bill was £54 and future payments are £44

[caesarome]

@Ch131 

What dates so these charges cover, you can view your bill via the MySky app or online here:

https://www.sky.com/mobile-bill

[PandJ2020]

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@Ch131 wrote:

i don't have any arrears as I only got the phone this month as a brand new contract

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Arrears as in a period of usage prior to your first bill.

See here: https://www.sky.com/help/articles/sky-mobile-bills-and-payments-understanding-my-bills

[PandJ2020]

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@Ch131 wrote:

Also my bill was £54 and future payments are £44

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Ok, sounds correct then?

[Ch131]

The bill covers 12 August - 11 September 

[caesarome]

@Ch131 

Can you post a screenshot of this bill and if you do please blank out your credit agreement and account numbers.