Bill is wrong

[Hevans1974]

I paid my daughters phone off in full its the flip phone. Why am paying £33 for this months payment when I paid it off?? Surely there's some error??

[Daniel0210]

@Hevans1974 

How did you pay it? Did you just pay manually online in which case that will have gone as a credit on the account, not to,pay it off.

[caesarome]

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@Hevans1974 wrote:
I paid my daughters phone off in full

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Did you do this by calling Sky ?

If not has the payment you made gone onto the account as a credit ?

When did you make this payment and when is this next bills date ?

[Hevans1974]

Bill is due 10th of the month but since posting on here the bills has miraculously dissappears?? 

[PandJ2020]

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@Hevans1974 wrote:

Bill is due 10th of the month but since posting on here the bills has miraculously dissappears?? 

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It won't be because of posting here...