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Discussion topic: Bill higher

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This message was authored by: Abi59

Bill higher

Hi.. I changed my data as I had a lots in the piggy bank and lowered the cost threshold on my accounts to £10. But for some reason I have been charged £40 for charges that do not show.. 

ao firstly - I have always had data as I have rolled it 

secondly, I changed to spend limit to £10 after going on holiday. 
third- their is nothing on my bill to suggest what the £40

is for and o didn't recieve a message to say lead to charge. 

thanka

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This message was authored by: Daniel0210

Re: Bill higher

Posted by a Superuser, not a Sky employee. Find out more

@Abi59 

We can't see your itemised bill. Check the dates the bill covers; is it longer than the normal month? Compare it to a previous bill to see where if differs. An increase normally means roaming charges, buying some extra data at £6.00 per GB, sending chargeable picture messages (95p each), calls to non-inclusive numbers or a discount ending.

 

Only 01, 02, 03 and UK 07 mobile numbers are inclusive.


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Sky customer since 2001
with:
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