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Discussion topic: Being charged for 2 phone contracts 1 has ended and the phone has been returned due to an upgrade

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Avatar for Julie297
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This message was authored by: Julie297

Message posted on ‎24 Nov 2025 10:46 AM

Being charged for 2 phone contracts 1 has ended and the phone has been returned due to an upgrade

Taken out a new contract upgraded old phone sent back however I am being charged for 2 phones this is not correct the direct debit is due in 2 days this needs reducing to the correct amount 

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎24 Nov 2025 10:53 AM

Re: Being charged for 2 phone contracts 1 has ended and the phone has been returned due to an upgrad

Posted by a Superuser, not a Sky employee. Find out more

@Julie297 

The phone returned as part of a swap will need to be processed, checked for damage etc and its value confirmed. This is apparently taking about 3 weeks after which your bills should be adjusted. 


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