Discussion topic: Been trying to order a iPad Pro but mobile ID will not link

This message was authored by: And66 · ‎03 Jul 2022

Nearly 2 weeks I have been trying to order a iPad Pro but my id will not link. Spoken to tech many times and set new ids from links they have sent me but it just won't work, I have had a message when putting my details like bank account in saying it's already linked but can not get into the mobile account and sign agreements

This message was authored by: Mr+Flibbles+86 · ‎03 Jul 2022

Update - after a private chat we have advised to call in as there is an issue with the ID that we do not have access to resolve.

View this Answer within the discussion

This message was authored by: 63johnw · ‎03 Jul 2022

Hi @And66 i have escalated your post to sky so look out for a blue speech bubble on here inviting you to a private chat.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

This message was authored by: Lisa-P1987 · ‎03 Jul 2022

Thank you for escalating this. We have sent And66 an invite to chat 🙂

Thanks

Lisa - Sky Tech Team Expert

This message was authored by: Mr+Flibbles+86 · ‎03 Jul 2022

Update - after a private chat we have advised to call in as there is an issue with the ID that we do not have access to resolve.

Discussion topic: Been trying to order a iPad Pro but mobile ID will not link

Been trying to order a iPad Pro but mobile ID will not link

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