Discussion topic: Back order
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Message posted on 05 Aug 2025 12:27 PM
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Back order
I ordered the Samsung s25 ai yesterday and it's saying back order even though it was in stock and things when ordered? What happens now? It's sending my ear pods before the phone which it states online it takes 30 days for the ear pods?
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Message posted on 05 Aug 2025 12:30 PM
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Re: Back order
@Tracey160
As we’re customers we have no insight into stock levels or any delivery timescales. You need to periodically check your particular order at:
https://www.sky.com/help/articles/track-sky-order
When your phone order is ready you should get an email from Sky, and then another from the courier (usually DPD) which will have details of your 1 hour delivery time slot.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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