Following up from my last post…
I’m absolutely APPALLED - spoke with another person on Monday evening when the phone they promised (iPhone Pro Max, Blue, 256GB) would arrive between 4th - 6th October of course didn’t arrive. The woman I spoke to raised a complaint to get it pushed through and that we’d hear back within 48 hours, which of course came and went. Spoke to someone again first thing this morning, he said it was strange we’d not received it yet as apparently everyone who’d ordered around the 12th / 13th / 14th should have now received their handsets after the delay (he also said the stock issue was only with the Cosmic Orange apparently… then explain why all the other colours are missing too?) and that he’d speak to the team this morning and call me back.
Well I just got off the phone with him again after he called back and surprise surprise, he’s saying there is a glitch on my order which is why it’s still stuck in awaiting fulfillment, are you kidding me. Apparently the solution is to cancel and re-order but they can’t guarantee they’ll get me a replacement quickly, essentially saying I’d be put in the back of the queue and could be a few weeks (I said fat chance, it’s more like end of the year at this rate and I had told them from the start I will be away 1.5 months from end of October). I cannot explain to you how absolutely furious I am. I immediately asked to be put through to complaints and raise hell, but they sent me to a loyalty team instead and then hung up. Trust me, they’ll be hearing from me.
Absolute shambles, 16 years with Sky and nothing to show for it.
