Anyone else in the same boat as me? I ordered an iPhone 17 PM 256 Blue about 15 minutes after pre-orders opened. I was promised a delivery date of the 19th. It comes to the 18th and I'm asking Sky why I havent recieved any delivery details. Was given a short **bleep** response of the order was cancelled due to failing the credit check. How would I have failed the credit check, I have a very good score of 950, and no downsides on my experian. The advisor told me to ring experian which was weird because Experian DONT tell sky to accept OR deny people credit, they merely give information regarding their credit status. SHOCKER!!! Thats exactly what the Experian manager told me, they told me to get back in touch with Sky because they literally can not find ANYTHING on my credit profile that would make me look bad to credit companies.
When I got in touch with sky AGAIN, they said my order wasnt actually cancelled and that the previous agent was basically lying to me and theyre going to do an investigation as to why they sent me to Experian, and that my order was accepted by the fullfilment centre and that it will be delivered within the next 24-48 hours.
I rang up again after 2 days, to be told my order was cancelled due to failing the credit check, I immediatly asked to talk to a manager because are you serious ahha, the manager THEN told me my order was not cancelled, and it was merely the sim card that failed the credit check. So you're telling me I passed the phone credit check and not the simcard? What the hell is going on? She then said my phone would be due for delivery after the 26th, but everyone else have already recieved text messages or messages in their imbox regarding a delivery date but I havent so I wanted clarification from the manager, to be told that I should stop calling sky about the issue and she sent me a text message saying It would be due for delivery shortly after the 26th.
Wait a second, they're telling me to stop calling them, after THEY have left a dent in my credit score after the check, failing my order 3 times, lying to me 2 times, had me walking in circles calling unneccecary departments and third-party companies, and I STILL haven't recieved confirmation of my delivery!!!
On my order tracking, it says my SIM card activation was successful, but my phone is: Summary - In progress, Estimated delivery time: Coming soon. But I guess its fine cause they gave me £10 credit, would be useful If I end up getting the phone!!!
