So, been with Sky for years now. Decided to upgrade on the Swap option to a 17.
went through process with agent, was told Sage phone would be here in 4 weeks.
2 weeks later decided to log on, they'd cancelled my order with no notice and no reason so I was waiting for nothing.
Called them and they gave me some nonsense and apology, but I needed to reorder. To reorder I had to allow another credit check, so that's to CR hits from a company I've been with for years and never missed a bill. I also told them just to send me a black one if it was going to be quicker, I was told a week to 2 weeks.
into 3rd week and called them, something wrong with this order and I can send it to a team to see why or just reorder and I'd defo have it in a week.
so gave him to go ahead to cancel current order and replace it without thinking about another credit check. That's now 3 credit checks with zero issues, two weeks later and still no change in phone status or eta.
An absolute circus, a joke. If it's not here by the weekend I'm taking my entire families accounts elsewhere, the service is just not worthy of the Hundreds of pounds a month I pay Sky.
