iPhone 17

[PandJ2020]

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@Khan17 wrote:

Also if I want to cancel it how I can cancel the order.

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By calling Sky.

[Kylie+C]

Use the chat bot and when it sais did this solve your query etc say no and they'll put you through to a real human . They asked me if I wanted to cancel  and I said no. But they did give me the option

[GTuto]

Were on same boat ordered 13/09 from diblin srill waiting . Just speak to one of the agent today this what the say:

sky  agent: Complaint 
"" I wanted to let you know that we’re currently experiencing system issues which are affecting stock visibility and pre-order processing. This is causing delays in delivery updates, including your order.
We’re working closely with our wholesale provider to resolve the issue, and we’re aiming to have a fix in place over the coming days. Once your device is ready for delivery, you’ll receive an email update with the details.
In the meantime, if you have any questions or concerns, please don’t hesitate to reach out — we’re here to help.

i don't know if I believe them . 

hopefully 🙏

[Daniel0210]

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@GTuto wrote:

I wanted to let you know that we’re currently experiencing system issues

i don't know if I believe them . 

hopefully 🙏

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@GTuto 

If you look at a couple of long threads on the Sky Q board and the Sky+ board you'll see that Sky are having various technical difficulties today.,

[Kylie+C]

Great thankyou for sharing.

[KavitaSharma]

Placed order on 17th september amd while ordering estimated delivery date was 26th september. The customer service is worst I don't they have been always tell me lie somebody said I will get phone in 48 hours someone said monday. Someone said We don't know everybody saying trust us trust us and telling a lie. Untill today its going to be more than three weeks now I have zero update on my phone and I am fed up,frustrated 

[Sophielu94]

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@Khan17 wrote:

I order 17 pro max last week but still I didn't get any delivery date. 

Also if I want to cancel it how I can cancel the order.

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You can't sky are not allowing it. I'm still trying as I got one from Argos . You need to wait for it to leave their warehouse, get to you so you can send it back to that same warehouse 

[Sophielu94]

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@Kylie+C wrote:

Use the chat bot and when it sais did this solve your query etc say no and they'll put you through to a real human . They asked me if I wanted to cancel  and I said no. But they did give me the option

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if you click it the chat bit tells you that you need to phone sky to cancel 

[Becky144]

Got tracking earlier today and have just seen DPD update to 'we have your parcel' expected delivery tomorrow so fingers crossed, I ordered within 30 minutes of pre orders opening so, maybe they've had their stock early as an agent last week said 26th October, hopefully start getting them out to people in the next few days 

Orange PM 256gb

[Kylie+C]

I think the guy I spoke to just wanted to to make sure afresh sale, he asked if I'd like to proceed to cancel twice and offered me teh air or the pro which he said would arrive in the week, but yh maybe best way it to call. I think I got lucky over how he handed the call. I was also able to return the pro model that came on time on release day via the chat which normally is only over teh phone aswell. 

[Kylie+C]

Chat message sorry not the call

[Jessmoomoo]

Hi everyone.

I ordered an iPhone 17 on 29th September but no updates. Does anyone know the number to ring to talk to an actual human in customer service I can't find anything online? 

[Daniel0210]

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@Jessmoomoo wrote:

I ordered an iPhone 17 on 29th September but no updates.

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@Jessmoomoo 

That was only 8 days ago. Some customers on here have been waiting nearly 3 weeks. 

The most up to date information (after credit checks are complete) on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.

All orders for iPhone 17 devices are likely to be delayed further as this happens every year when a new iPhone is launched.

[Wellzo]

I ordered 17pm silver 256gb on the 28th sept, delivery time then was saying 2-3 weeks and now it says estimates are more than 4 weeks.  i'm going away on holiday for 3 weeks on the 3rd of november and i was hoping to get the phone at the very least a week before that but after reading on the comments on here i have completely lost all hopes 😂 as someone who deals with anxiety i just didn't think i will find someone who ordered on the 12th of sept saying they haven't received yet.  what a total **bleep**eee show

[miasmumma]

@Wellzo yeah that's the same model size and colour I ordered on 12th September 😭 had three phone calls with them yesterday so now have absolutely no idea what's going on or when il actually get the phone. Just an absolute nightmare. Never again!