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This discussion topic has been answered Discussion topic: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

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This message was authored by: QualityJoe

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

Has anyone who purchased the iPhone 17 PM deep Blue 256GB got any news? In the chat, I was told it will only arrive on the 3rd. ...

This message was authored by: VarunSingh

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

On the 12th at around 3 PM, I pre-booked a blue iPhone 17 Pro Max through Sky. I received and signed the 24-month contract on the 15th, but got the confirmation email on the 12th immediately after paying the booking fee. I called Sky customer support this morning (25 September), and they confirmed that my order has been processed by the fulfilment centre and my phone should be delivered within the next 1–2 working days. As a goodwill gesture, they also credited £10 to my account.

This message was authored by: Lewis972

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

I ordered the pro max 256gb cosmic orange on the 12th of september around 13:09 and mine still says coming soon. I received a text on the 18th saying it would be delivered by the 26th and also was told on the phone this text is factual but have had nothing through today. This really is a joke 

 

This message was authored by: mattandkris

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

Ive been compensated £100.00 by Sky for this debacle.

 

Happy with that but at the same time just want the new phone ive ordered! 

Fingers crossed it comes soon. 

ive been guaranteed today by 2 advisors yet again that it will be delivered tomorrow.

 

heres hoping.

 

iphone 17PM 256gb cosmic orange 

This message was authored by: SarahBW1

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

@mattandkris 

 

Diid you call or talk on live chat?

 

what did you say to them?

This message was authored by: SH58

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

Have you checked the My Messages section of your MySky App? That's where my message was but no notification that it was there

This message was authored by: mattandkris

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

@SarahBW1 I spoke with a manager over the phone. I had a call recording from when I made my order with them guaranteeing delivery on the 19th. Was then subject to horrific customer service in subsequent call and broken promises in a manager callback so all of that led to them compensating me. 

This message was authored by: Doreen1908

iPhone 17 pro max

hi I've ordered my iPhone 17 pro max in orange yesterday it says it's going to take 3 to 4 weeks to arrive just wondering if there are any other colours in stock 

This message was authored by: SarahBW1

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

@mattandkris 

 

OMG im so sorry that happened to you!

 

Im glad youre getting compensated after that!

This message was authored by: PandJ2020

Re: iPhone 17 pro max

Posted by a Superuser, not a Sky employee. Find out more

@Doreen1908 

 

We're other customers with no stock insight...

 

I suspect most retailers are struggling with any stock...

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: CLDR7

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

@Emmanie yeah saw that but I only want the white one ordered on the 13th and still not shipped it despite 2 messages and a text saying by the 26th. Doing my box in. Gunna cancel it in a minute and not bother at all.

This message was authored by: Lewis972

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

Has anybody recieved the orange pro max yet?

 

This message was authored by: SarahBW1

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

I've had the excuse of Covid now omg,,,

This message was authored by: Lewis972

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

Iv been told so many different things im currently raising a complaint on the phone, The guy blamed me not living near a apple store as a reason as to why its not come yet. JESUS

 

This message was authored by: SarahBW1

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

@Lewis972 

 

its getting ridiculous. I've been told 26th September by so many of them and then this guy tells me the 5th October? It's ridiculous 

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