Apple Watch

[Sarahbates]

Hi

i have been charged for an Apple Watch and this has been returned to you. As the payment terms didn't make it clear the cost was for 3 years. 

can you please ensure my account is amended and I am not charged the additional £14 for the watch. I initially asked for a smaller watch however didn't sign the credit agreement so you cancelled the contract.

this is the second time I have sent this you as your adviser could t find my account info initially. 

[PandJ2020]

You're not talking to Sky here - just other customers.

Returns are taking 2-3 weeks to process atm.