App says I haven’t paid my sky tv subscription but I don’t have one is this why I cannot take out a

[Adam167]

I have never taken out a tv subscription with sky yet the app is telling me I haven't paid my bill? I don't have and have never had a bill? Is this what is stopping me from getting a new contract?

[caesarome]

You are going to need to call Sky about this.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home