Agreements/returns

[Dawnq]

I took  new phone samsung S22 ultra and signed agreement,but after speaking to operator told me will be cheaper to do swap my old phone S20 note as i wont be paying for two hand sets ,so i agreed with ipad offer free sim on top,he told me he will send envelope to return the first S22ultra plus the S20note on same envelope ,,i did as requested but now am being charged for two agreements of S22ultra as it became major disruption with deferents departments to speak to am so disappointed how they force customers with offers with no proper records or communication ,now i have to remove direct debit becouse they take more funds than agreed🥲

[caesarome]

What does next months bill show as this does usually happen until the company that handles the returns books in the one you have returned and this can take up to 3 weeks.

[Dawnq]

Funds for november has been taken for 3 devices, also December bills shows payments for (3devices)  2handsets  s22ultra and ipad .but it has not been 3 weeks yet ,,hope i get to sort this and pay right bill as i have had to explain my self to a new operator on each call,really thought everything would have been straight and simple.thanks for reply .

[caesarome]

What date did you send it off and did you get proof of posting so you can see if it has arrived at it's destination ?

[Dawnq]

Posted on 15/11/2022

Barcode Number:ZD339876410GB

I recieved email of returns received.

[caesarome]

Then give Sky a call on the free 150 number to see if they can update your account seeing as it has arrived.

[Dawnq]

Thanks,i have done that sevaral times with different operators long never ending frastating discussion...

[Dawnq]

Am very disappointed as my issue is not yet to be resolved with sky my account is been restricted i cant make calls during this festive time ,wasnt able to make payment as it was correct amount and not accepting payments,been told to wait for a phone call ,,no one called my bill pilling up,,,terrible

[caesarome]

You original post made no reference to your service being restricted, this would usually only happen if a bill hasn't been paid which you have said is what has happened.

Now you will need to pay it here:

https://www.sky.com/myaccount/bill/pay

Then setup something like a direct debit here:

https://www.sky.com/myaccount/bill/change-payment-method

Then you will need to wait until the payment has cleared which due to the Christmas holidays might not be until Wednesday at the earliest.

[Dawnq]

I cant make payment as the balance on account is not accurate as irs  triple what am supporsed to pay i also tried to pay  on my monthly due date it wouldnt let me,am still waiting for a cool for one agreement to be lifted off my account but mean while i cant call out and i have like 98GBdata locked i cant use for something which is thier faulty not customer.

[caesarome]

---

@Dawnq wrote:

I cant make payment as the balance on account is not accurate

---

Then you are stuck then as I can't see a way around it unless you pay what Sky say it owed and then do what I posted above then when your services have been restored gve Sky a call to discuss this billing issue with them. If you are not going to do this then there isn't anything anyone can do for you I'm afraid.