Active sim

[Do12]

I recently purchased an iPhone 15 from the sky website. And when I went on to the website to active my sim. It said 'the details doesn't match are records in the time of purchase'. Would I be able to put my sim straight away?

[caesarome]

The sim will need activating so if you can't do it online then use a different phone to call Sky to get them to do it for you.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home