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Discussion topic: Activation code package lost.

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Avatar for Jo+Birtwhistle
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This message was authored by: Jo+Birtwhistle

Message posted on ‎25 Dec 2024 09:08 AM

Activation code package lost.

I have lost packaging for SIM without activating it 

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎25 Dec 2024 09:29 AM

Re: Activation code package lost.

Posted by a Superuser, not a Sky employee. Find out more

@Jo+Birtwhistle  You may need to order a new sim through yoiur account is you no longer have the activation code.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: caesarome

Message posted on ‎25 Dec 2024 09:48 AM

Re: Activation code package lost.

Posted by a Superuser, not a Sky employee. Find out more

@Jo+Birtwhistle 

As @GD1 has said you will need to order yourself another sim that you can do from here:

 

https://www.sky.com/shop/mobile/plans

 

The other will be cancelled due to you not activating it.

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This message was authored by: Garrywalker

Message posted on ‎30 Dec 2024 01:14 PM

Re: Activation code package lost.

Hi Jo

we are on the same position, my son got a phone for Xmas and some how lost the activation code, calling sky is no help and can't actually speak to a person, did you sort this?

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This message was authored by: caesarome

Message posted on ‎30 Dec 2024 01:21 PM

Re: Activation code package lost.

Posted by a Superuser, not a Sky employee. Find out more

@Garrywalker 

Even if you did manage to get through to Sky all that could do is to order you another sim which you can do yourself via the link in the post above.

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