Activating replacement eSIM on new phone

[Gooders1]

Used QR code to activate replacement sim, but it never completes... on app you can't click activate on my phone as account holder so going round in circles! 

[arcadeavenger]

Hi @Gooders1, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.