Activate new or replacement SIM?

[Meeks64]

Just received new mobile device from Sky with SIM card which I've inserted but don't have the old mobile phone any longer. I want to keep same number but do I activate 'new' or 'replacement' SIM on My Account ? I'm not transferring from another provider so presumably don't need a PAC code.

I didn't specifically request any particular type of SIM and can't recall having to do this in previous phone upgrades.

[PandJ2020]

If you want to keep your phone number then activate it as a replacement.

(Any new activation will be an additional SIM with a new number)

The replacement will have the existing dataplan terms (and not any new deal).

[Meeks64]

Thanks, what's the case if I have entered a new deal when I upgraded to the new phone ? 

[Andy0364]

I just need a update SIM card as I had a message telling me that my SIM card is outdated so just update it ok thanks 

[63johnw]

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@Andy0364 wrote:

I just need a update SIM card as I had a message telling me that my SIM card is outdated so just update it ok thanks 

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Hi @Andy0364  this is a scam. Hopefully you didn't give the caller any of your account information. 

[caesarome]

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@Andy0364 wrote:

 I had a message telling me that my SIM card is outdated so just update it ok thanks 

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@Andy0364 

How did you receive this message, was it from an email because if it was then that email was not from Sky so did you do anything like click the link in it and enter you login details ?

[Meeks64]

When I go into activate replacement SIM it asks for a PAC code. I'm not transferring from another provider so why do I need a PAC code?