Discussion topic: Activate an old number
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Message posted on 15 Nov 2025 11:59 PM
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Activate an old number
Is there anyway I can activate my old number so that I can use it to text a code to it & verify an old email account I have that has now logged me out because I forgot to verify it before I changed my phone number & now it won't let me log back in without the verification code but I can't get the code because I don't have that number that's linked to that account anymore. I hope this makes sense
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All Replies
Message posted on 16 Nov 2025 12:18 AM
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Re: Activate an old number
@AimeeKane24 Was your old number assigned to an old Sky SIM that has been cancelled? If so it's not possible to retrieve it.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 16 Nov 2025 12:19 AM
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Re: Activate an old number
No I'm sure it's the same sim I'm using right now on my phone I changed my number but how do I know if I changed my sim or not
Message posted on 16 Nov 2025 12:29 AM
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Re: Activate an old number
@AimeeKane24 With Sky you can't change the number on a SIM, to change your number you would have to cancel the SIM and order a new one.
Did you order a new sim to get a new cheaper deal? If so the new SIM has a new number.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 16 Nov 2025 12:33 AM
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Re: Activate an old number
Yes I upgraded my iPhone and got a new one and got a diff number so that must mean I cancelled my old sim. That's **bleep** but thank you so much for responding!
Message posted on 16 Nov 2025 12:37 AM - last edited: 16 Nov 2025 12:38 AM
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Re: Activate an old number
@AimeeKane24 Would would have needed to ask Sky to cancel the old SIM. Out of interest are you only being charged for one SIM on your mobile account? https://www.sky.com/bill
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 16 Nov 2025 12:39 AM
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Re: Activate an old number
How can I check if that?
Message posted on 16 Nov 2025 12:43 AM
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Re: Activate an old number
@AimeeKane24 Log into your Sky account online https://www.sky.com/hub/mobile/sim/x/manage-plan/data?returnUrl=https://sky.com/productsettings/mobi...
Or through the mysky app and check under mobile, all active data plans will show.
If your old one hasn't been cancelled you would need to speak to sky to order a replacement SIM.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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