Account Restricted

[Tamatchi]

I’m trying to upgrade my mobile device but the app & website are saying that my services are restricted but when I click to reinstate them it says that there's no restriction! I've been trying to fix this for ages & the support page is a nightmare to navigate. 

[caesarome]

Are you signedvn with your main primary Sky ID ?

[Tamatchi]

Yes, it's all the correct account - it's just saying my account is suspended & to pay a bill to reinstate it but I have paid all my bills and when I follow the link it says my account isn't suspended! Seems to be some kind of glitch but I can't get through to Sky about it 

[caesarome · Accepted solution]

@Tamatchi 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Tamatchi to chat.

[BeeChap]

I'm having the same problem! Account is up to date, direct debit set up, there's no restriction and my sim card works but it says on my billing page that my account is restricted and I can't upgrade. Any advice?

[caesarome]

@BeeChap 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @BeeChap an invite to chat.

[Lisa-P1987]

Update - we spoke to @BeeChap, after some checks, they needed to call in 

[Dengiehammer]

Im having aproblem with this too. I log into my account, but I cant see anyway yo restore my services. My account isnt in arrears as it is paid by DD each month and the next one is due in a few days 

[caesarome]

So you are just seeing a restricted message when you login to your account ?

[Dengiehammer]

When I log into my app and try to look a my mobile phone section, it pops up when I look at the phones for sale list

[caesarome]

@Dengiehammer 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Dengiehammer]

Thank you 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Tamatchi to chat.