Account One

[Poppitt1]

Having made contact and cancelled the agreement and received the required document I returned my mobile phone via the post office unopened in the box it was delivered in. This is because I was not informed that I would have to pay £485 to treminate contreact with previous supplier. I was very disappointed to see a direct debit payment taken by yourselves today.

[PandJ2020]

---

@Poppitt1 wrote:

I was very disappointed to see a direct debit payment taken by yourselves today.

---

Not us - we're other customers here.

You are liable for payments until the return is processed - this can take 2-3 weeks.

[caesarome]

---

@Poppitt1 wrote:

I was very disappointed to see a direct debit payment taken by yourselves today.

---

The bill would have been created the day you received it so it isn't Sky's fault you changed your mind as a direct debit is taken around 13/14 days after this. Once the return has been processed the amount you have paid you should be either refunded back to you or appear on your bill as a credit that you can be refunded and should this happen we can arrange some help for you via here.