Accessing rewards

[Karen6601]

When I try to click on a VIP award it says we can't process your request so go to manage my account . Once you press manage my account it just says sorry there's a problem with your request! 
so frustrating !

[SuperMatt]

Hello, @Karen6601. I'll send you an invite to a private chat shortly and we can help you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141