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Discussion topic: Access sky VIP rewards as a mobile only customer

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This message was authored by: Hannahq

Message posted on ‎14 Oct 2025 09:34 PM

Access sky VIP rewards as a mobile only customer

Unable to access sky VIP rewards as a mobile customer.
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Message posted on ‎14 Oct 2025 09:36 PM

Re: Access sky VIP rewards as a mobile only customer

Posted by a Superuser, not a Sky employee. Find out more

@Hannahq 

What is happening when you access the VIP section of the app ?

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Message posted on ‎14 Oct 2025 10:12 PM

Re: Access sky VIP rewards as a mobile only customer

It says, were really sorry but you cant access sky vip  right now. 

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Message posted on ‎14 Oct 2025 10:16 PM

Re: Access sky VIP rewards as a mobile only customer

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How long have you been a Sky mobile customer ?

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Message posted on ‎14 Oct 2025 11:45 PM

Re: Access sky VIP rewards as a mobile only customer

About 3 years, I was a tv customer for 12 years before this but cancelled last year. 

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Message posted on ‎15 Oct 2025 05:33 AM

Re: Access sky VIP rewards as a mobile only customer

Posted by a Superuser, not a Sky employee. Find out more

@Hannahq 

What ID are you using to sign in as I am wondering if it has something to do with you cancelled your TV package that is throwing up this error.

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