@Marzieh1
I have moved your post to the Mobile board as it's presumably a Sky Mobile phone issue you have.
Try the troubleshooting in this link
https://www.sky.com/help/articles/sky-mobile-roaming-problems
Additionally if you've been there for a while could you have exceeded the fair usage policy?
https://www.sky.com/help/articles/sky-mobile-fair-usage-policy.
Roaming using Roaming Passport Plus is now limited to 25GB per billing period.
From Skys own website...
When you roam using our Roaming Passport Plus, we consider that up to 25GB per billing period is a reasonable amount of data to use. If you exceed this amount, we'll assume that you're no longer using data in the way expected of a reasonable customer for periodic travel.
We may suspend your service, restrict your usage, or charge you for the data that you use in excess of these amounts (currently £2.50 per GB), and we'll let you know by SMS or email before we do so.
Also bear in mind if your data usage is set too low or set to £O it will block you from using your phone abroad. You need to have at least £2 for every day you are there.
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[I only provide help on the forum boards so Private/Direct Messaging is switched off]
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Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
