ASAP My services aren’t working

[Maddie2005]

Last month I called sky to explain I couldn't afford to pay my bill as Amazon had taken some money. They explained this will be ok and I can just pay double this month. Half way through December all my services cut off and I could not call, text or use my data. Because of this I could not contact you. I have just payed my outstanding of £111 and my services are still not working.

i cannot call you so could u either call me and explain what's going on or reply ASAP please

[PandJ2020]

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@Maddie2005 wrote:

i cannot call you so could u either call me and explain what's going on or reply ASAP please

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Try calling 150 - it may work.

Otherwise, you may have to wait for the payment to clear - that may be Thursday or Friday now.

(You're not contacting Sky customer services here - just other customers)

[GD1]

@Maddie2005  I'm afraid you'll need to wait for the payment to clear.  This is normally based on working days.

[Maddie2005]

I payed it yesterday and nothing is working!!!!

please call me as I cannot  

[caesarome]

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@Maddie2005 wrote:

They explained this will be ok and I can just pay double this month. Half way through December all my services cut off

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They shouldn't have told you that as services are usually restricted if a bill hasn't been paid in full as you have found.

As well as making this payment you do need to setup your payment method again so have you done this ?

[Maddie2005]

I thought this page was to talk to an employee!

Had no idea I was having a go at a customer🤣 sorry 

[caesarome]

No need to apologise @Maddie2005 but what we posted above still stands, so have you set up your payment again ?

[Maddie2005]

I'm not sure how, I just payed my outstanding bill and it's still showing there's an error, it came out my bank tho

[caesarome]

Then is is advisable to set this up again as it will need doing.

[Maddie2005]

I'll give it a try, thank you so much

!!