Discussion topic: A SIM card that I have ported to another provider is still showing on my bill

This message was authored by: wendle73 · ‎23 May 2024

I ported my SIM from Sky to another provider on Monday but it is still showing as active on my account and is still included on my bill and future bills. Do I need to do something else to cancel it?

This message was authored by: 63johnw · ‎23 May 2024

Hi @wendle73 if the port has completed successfully then that should cancel the existing sim.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

This message was authored by: wendle73 · ‎23 May 2024

Thanks @63johnw am I just being impatient then, do I just need to allow a bit more time for it to clear off the account?

This message was authored by: 63johnw · ‎23 May 2024

It may be that it's still showing until your final bill is produced @wendle73 If it's still showing after that then call sky for help.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

Discussion topic: A SIM card that I have ported to another provider is still showing on my bill

A SIM card that I have ported to another provider is still showing on my bill

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Re: A SIM card that I have ported to another provider is still showing on my bill

Re: A SIM card that I have ported to another provider is still showing on my bill

Re: A SIM card that I have ported to another provider is still showing on my bill

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