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Discussion topic: 5g

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This message was authored by: Melbourne1

Message posted on ‎01 May 2025 07:07 PM

5g

I pay for 5g but never get it however my friends get it where I live, I pay more than enough for my phone and don't get what I pay for

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎01 May 2025 07:10 PM

Re: 5g

Posted by a Superuser, not a Sky employee. Find out more

@Melbourne1 

Have you added it as per this link

https://www.sky.com/help/articles/sky-mobile-5g 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Melbourne1

Message posted on ‎01 May 2025 07:12 PM

Re: 5g

Yes all is correct, why don't I get coverage when my friends do tho?

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This message was authored by: GD1

Message posted on ‎01 May 2025 07:23 PM

Re: 5g

Posted by a Superuser, not a Sky employee. Find out more
@Melbourne1 wrote:

Yes all is correct, why don't I get coverage when my friends do tho?

Maybe the mast that serves you is out of range for 5g?  

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Daniel0210

Message posted on ‎01 May 2025 07:26 PM

Re: 5g

Posted by a Superuser, not a Sky employee. Find out more

@Melbourne1 

Are you using a compatible device? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Melbourne1

Message posted on ‎01 May 2025 07:28 PM

Re: 5g

I have iPhone 15 pro max

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This message was authored by: 63johnw

Message posted on ‎01 May 2025 07:34 PM

Re: 5g

Posted by a Superuser, not a Sky employee. Find out more

Hi @Melbourne1  have you checked settings, mobile service, mobile data options and check voice and data setting ?

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