5G on and full signal but no data connectivity

[Jords1111]

I have 5G and full signal but I've been unable to use any mobile data. Internet browser doesn't load, WhatsApp doesn't connect etc. I've tried the following:

- turning mobile data on and off

- switching airplane mode on and off

- restarting my phone numerous times

Only able to use apps over Wi-Fi. This has happened for the whole day 24/02/25. The online sky support is useless. Anyone been experiencing the same or know how to fix this?

[63johnw]

Hi @Jords1111  any issues showing ?

https://www.sky.com/help/articles/service-status-sky-mobile

[Gav134]

I've had the same issue all day, still not managed to get a resolution

[Jords1111]

Hi @Gav134 have you managed to get connected?

[Grainger1995]

Hi, I'm also having this problem! Only thing I can do is make phone calls bizarrely, anyone got a solution for it? 

[63johnw]

Have you checked for issues using the link above anyone ? 

[MB80]

I've had this in the Yorkshire area since yesterday afternoon, the service on the service checker is reporting all ok, but i can't really use much on my phone

[Gav134]

Got a new SIM card yesterday & still same issue - so let's see what else Sky recommend (it's not my phone as it works fine with my wife's sim) 

[louisescatcherd]

Had same issue for 10 days sky are useless can't make calls can't use date can't send messages rung up they said it looked like id cancelled my sim I haven't at all they said 7-10 days to sort it still not working 

[CharlieJ]

Also had this problem for the last 3 days, tried all the usual tricks as well, says no issues in area, at least it's not just me, waiting for a call in regards to this 

[SarahB6784]

I haven't been able to use mine since Monday the 24th either what's going on doesn't say there's any issues at all 

[louisescatcherd]

Mines been since the Monday before I rang sky they said it was showing I'd cancelled my sim I know fine well I hadn't so they sed they would send to tech team I waited 9 days n heard nothing so rang again the woman said it looked like a tech error their end n my plan had gone off my sky app everyone else's was their but when I went to roll data from piggy bank my sim wasn't an option on their that's now back on my app after over a week but still got no signal no texts I can't ring anyone I took sim out gave it a wipe put it back in and a message popped up saying a text has been sent from your sim I'm gonna have to ring up again it's draining spending hours on phone passed from dept to dept 

[Grainger1995]

Hi, Has anyone got a solution to this yet?

[Grainger1995]

Hi All, 

just to advise that I have just found a solution for this, that is working, for now......  (found on the help me page on the app) 

[louisescatcherd]

Nope mines been the same for over two weeks I've rung about 9 times no one seems to know what to do they've tried issuing me with a new sim an eSIM as that would be quicker than posting a normal sim out I've activated it still no joy rang up again there going to try sending me a link with different apn settings doubt that will fix it either also tried telling me the mast in my area is down so no signal 🤣 funny that as we have 5 devices in the house n all work fine on sky except mine