4g not working after switching to sky

[Lisak891]

I switched from Vodafone to sky and now my 4g is not working when it was perfect before. I only have lte which basically doesn't allow me to do anything on the internet. 

I have followed the steps online. Sky mobile is under my apn under network 

[Addie15]

Hi there, @Lisak891. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[PeterMcD111]

Hi there, i have the exact same issue.

I am signed up to Sky three weeks now and still have connection issues on 4G.

I have LTE in the top right hand corner of the phone.

Can someone contact me also to fix?

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Lisak891]

Hi sorry I've been very busy and when I finish work your office is closed I will have a look now

[Lisak891]

I tried to do what you sent me by text again and got the same result the page is just blank