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Discussion topic: 2-step v
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This message was authored by: fr3yar0se
Message posted on 28 Sep 2026 09:15 AM
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2-step v
I cannot receive the 2FA SMS because my Sky Mobile service isn’t working. I need to replace my eSIM, but Sky is sending the verification code to the inactive number. Please escalate this to the Community Messaging Team so I can verify my account another way and get my replacement eSIM.
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 28 Sep 2026 09:21 AM
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Re: 2-step v
You will need to use another phone to call Sky about this.
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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