@Elizabeth+William You get a monthly bill you can view online through your Sky account, that details any additional charges, sky don't email customers to tell them of the additional charges it's up to the customer to check their bills each month.
Have you looked at your bills to see what the charge is for?
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
