sky go extra not working on x series

[Stephen+Mark+lewi]

my sons sky go has stopped working on his x series, i have moved house and now it doesnt work,  it does work on his phone and laptop but not his x series console.

is it a console problem or do i need multi screen for his console as i have seen it could be a typo from sky to say you only need sky go extra subscription to which i was added for £5 a month.

[Annie+UK]

Sky Go Extra should be enough for conolse use, check your account on Sky.com and make sure it lists Sky Go Extra, if not give Sky a call and get them to check the account

[Stephen+Mark+lewi]

Hi have phoned Sky twice about it, last time was today and removed a couple of devices still not working on his Xbox x series 

[caesarome]

@Stephen+Mark+lewi 

When you say it isn't working what is happening when he goes to use it ?

[Stephen+Mark+lewi]

Message says

"you can't use sky go on this account yet, you need multi screen or sky glass or sky go extra"

we have sky go extra, as I rang Sky after the first message and paid £5 a month for the service it's been several days since it was added to my package

[caesarome]

@Stephen+Mark+lewi .

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent Stephen+Mark+lewi  an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.