sky go error

[simsyj1971]

signed up to sky stream yesterday and advised i would have immediate access to watch programmes on sky go, while i wait for pucs to be delivered. 

i keep getting error message 0-01 if on tablet or 1404 on desktop. i am signing in with e mail address i joined sky with.

how can this be rectified?

thanks 

[caesarome]

Have you setup a Sky ID and if so have you linked it with an account number that you should have ?

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

[Kevin34]

Hi we can't access Sky sports and are missing the Manchester Utd v Liverpool football match 

[simsyj1971]

yes, sky id was set up and linked to account. 

[caesarome]

@simsyj1971 

Would you you like Sky's messaging team to contact you via here tomorrow about this, if you do then you have 48 hours to start the chat, it isn't a live chat though.

[simsyj1971]

That would be great. Thankyou 

[caesarome]

@simsyj1971 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[Tom-W19]

Thanks for escalating. We've sent an invite to @simsyj1971.