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Discussion topic: sky q with new vodafone hub can not connect to box to view recordings in skygo

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Message posted on ‎31 Aug 2024 04:47 PM

sky q with new vodafone hub can not connect to box to view recordings in skygo

Sky Q box

Vodafone Powerhub with wifi 6

I have multi room

I can watch live programs on Skygo on windows laptop and android tablet.

Both of these devices do not connect to Sky Q box to watch recordings on Skygo.

I have tried resetting wifi credentials on Sky Q box, but no change. 

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Message posted on ‎31 Aug 2024 05:02 PM

Re: sky q with new vodafone hub can not connect to box to view recordings in skygo

Posted by a Superuser, not a Sky employee. Find out more

Do you have a multiscreen sub with your Sky Q TV package as you need this on your account before you will be able to connect the Sky Go app to your Sky Q box.

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Message posted on ‎31 Aug 2024 10:35 PM

Re: sky q with new vodafone hub can not connect to box to view recordings in skygo

Yes I have muti room subsription, as stated in query

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Message posted on ‎31 Aug 2024 10:43 PM

Re: sky q with new vodafone hub can not connect to box to view recordings in skygo

Posted by a Superuser, not a Sky employee. Find out more

Is the option to connect to Sky Go turned on via your Sky Q box and the same setting on the Sky Go app ?

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Message posted on ‎02 Sep 2024 10:38 AM

Re: sky q with new vodafone hub can not connect to box to view recordings in skygo

Thanks for the suggestions.

I  have now  solved the problem by resetting  everthing from scratch.

I am not sure where the problem was

Thanks again

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