sky go app has spinning circle while im watching live tv

[Icysam]

I am watching live tv on the sky go app on my windows 11 laptop and while i watch live tv on the app the screen is darkened and a loading spinning circle in the centre of the screen ive tried unistalling all files and still happens. 

can anyone help!

[westwalesdragon]

Did you manage to resolve this? I get this exact same issue. Spoke with sky yesterday who told me they are 'working on a resolution' for the next update. Managed to get skygo to work by checking the 'hide x64 emulation capability (x86 apps only) box in the compatibility>change emulation settings menu. But the spinning wheel and dark screen over live TV persists. I've tried every work around I can find on here or can think of with no joy. 

[John4499]

I am having the exact same issue plus bar at the base with options now stays all the time - on my previous laptop this would disappear if I put the cursor on the picture.

[Muldom]

Same problem here.  Any solution?

[John4499]

As of the 21st March 2025 I  still get problem but:

- occasionally it will work ok for a whole session but I must stick with that say football match.

- if I come out it or attempt to switch channel it just loops or generally becomes unusable so a reboot is necessary (this suggests for what it's worth that memory has become corrupted)

- then on reboot and skgo restart it then does it's check for new updates which takes a pathetically long time surely one lookup to see it's latest release# and on we go but no takes it 2 or 3 minutes. Not good.

So, still awaiting a magical new all solving release. Just some normal release will fluke the solution I suspect .

[WheelZ]

I am receiving the same problem, spinning circle and a greyed-out screen/overlay, you can't control the volume, and if you need to enter your pin number (parental controls) then the input screen is unresponsive.  It seems as though there's a disconnect between the app and user input.  The frustrating thing is that I use this app on other devices and it works fine, furthermore I'm reasonably PC-literate and have tried a multitude of 'fixes' supplied by the Internet none of which have worked.  The machine I have the problem with is reasonably current Windows 11 Home using an AMD 3400G CPU&GPU on an MSI B450 motherboard.  Like other people reporting this error, it's been happening for several months, and when new updates are released I expect my issue to be resolved, but no such luck!  Come on Sky!