sky error code pfe 9049-ih

[MatNewman]

I get the following error message when trying to watch on a Windows 11 pc. Any ideas? A delete/reinstall doesn't work. Neither does a Q-box reset. 

I 

[caesarome]

Does it work if you disconnect it from the Sky Q box, you can do this in the settings on the app.

[MatNewman]

Yes but then i'm unable to watch recordings, which is kind of the point. Thanks though.

[caesarome]

Something else to try is on your Sky box go to Settings > Status. Go across to " Watch via Sky Go app" and then across to "Reactivate" and click on it.

[MatNewman]

Yeah that doesn't help either