iPad won’t download kids programs.

[Lambyuk]

 

My daughter is trying to watch programs which are on kids channels. Every time she tries even different programs it comes back saying I need to upgrade to watch. I have kids and HD package so I'm unsure on what's happening? Would anyone have any ideas at all please?

thank you. 

[caesarome]

@Lambyuk 

Do you have Sky Go Extra on your account as this is requited to download program via the app ?

https://www.sky.com/help/articles/what-is-sky-go-extra

[Lambyuk · Accepted solution]

I done some digging and said if comes with multiroom which I also have. Just went and looked through the settings she was logging into my dads account that doesn't have kids 😂. So was just me being silly and overlooking a simple option haha.

thanks for the info though 🙂 

[caesarome]

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@Lambyuk wrote:

I done some digging and said if comes with multiroom which I also have.

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It might be worth contactig Sky anyway to get Sky Go Extra added to your account as you will need it to download other content to your app.