error message when installing sky go app onto my laptop

[Cracker2903]

Error message reads as follows:

C:\Users\abcde\AppData\Roaming\Sky\Sky Go\ffmpeg.dll

An error occurred while trying to replace the existing file:

DeleteFile failed: code 5

Access is denied

Click Retry to try again , Ignore to skip this file (not recommended) or Abort to cancel installation.

I cannot get past this point. 

[caesarome]

@Cracker2903 

Try fully uninstalling the app as per this:

https://helpforum.sky.com/t5/Sky-Go/Error-Message-when-installing-SkyGo-on-Windows-laptop/m-p/523005...

[Cracker2903]

thanks i'll try that now