error code 1410

[Pitsy+Reynolds]

hi.  I'm using Sky Go for the first time (I have Sky Q).  I log in fine and it's the correct account (I can see and watch my recordings) but Live TV is not happening.  Get an error code 1410

[caesarome]

Out of interest can you watch live TV if you disable the connection to your Sky Q box, you can do this from the settings section on the homepage of the app. 

[Pitsy+Reynolds]

No luck, no. No error code this time though, just telling me to upgrade my subscription. I did/do have an old sky account associated with the email address I'm using but I'm assuming I must be logged in with the correct one given my recordings are there

[caesarome]

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@Pitsy+Reynolds wrote:

I did/do have an old sky account associated with the email address 

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My guess is it issoething to do with this so to get you some help with this I have escalated your post to the Sky Messaging team who will hopefully be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Pitsy+Reynolds.